New ServiceNow Online Training in India


ServiceNow has revolutionized the way organizations manage their IT services, enabling them to streamline processes, automate tasks, and enhance collaboration across teams. As a cloud-based platform, ServiceNow offers a wide range of applications and modules to address various IT service management (ITSM) needs. To help you make the most of this powerful platform, we’ve compiled a list of tips and tricks to maximize efficiency and improve your ServiceNow experience. Also, if you take ServiceNow Online Training, it may help you master all these tricks quickly.

Customize Your Homepage

A personalized homepage can significantly improve your productivity by providing quick access to the information and tools you need most. ServiceNow allows users to create custom homepages with various widgets and data visualizations tailored to their specific roles and requirements.

  • Use custom filters to display relevant data and tasks
  • Organize widgets based on priority and workflow
  • Leverage data visualizations for better insights

Utilize Keyboard Shortcuts

Keyboard shortcuts can save you valuable time when navigating the ServiceNow interface. Familiarize yourself with these shortcuts to speed up your workflow and reduce your reliance on the mouse.

  • Use Alt+S to save a form
  • Press Alt+Q to cancel and close a form
  • Navigate between form fields using the Tab key

Optimize Your Search

ServiceNow offers powerful search capabilities to help you quickly find the information you need. Take advantage of these features to optimize your search experience:

  • Use wildcards (*) for more flexible searches
  • Filter search results by category or table
  • Leverage search operators (AND, OR, and NOT) to refine your search

Automate Routine Tasks

One of the key benefits of ServiceNow is its ability to automate repetitive tasks and processes, freeing up valuable time for more strategic work. Explore the platform’s automation capabilities, such as:

  • Implementing workflows to streamline approval processes
  • Configuring notifications and reminders for time-sensitive tasks
  • Leveraging the ServiceNow Orchestration module to automate activities across systems

Make Use of Templates

Templates can save you time and effort by pre-populating fields with commonly used values. Create and use templates for frequently submitted forms, such as incident reports, change requests, and problem records.

  • Standardize data entry with predefined field values
  • Reduce errors by ensuring consistency across records
  • Speed up the form submission process

Leverage Reporting and Analytics

ServiceNow offers robust reporting and analytics capabilities to help you gain insights into your organization’s ITSM performance. Make use of these features to:

  • Generate customized reports for better decision-making
  • Monitor key performance indicators (KPIs) with real-time dashboards
  • Identify trends and patterns for continuous improvement

Integrate with Other Tools

ServiceNow’s extensibility makes it easy to integrate with other tools and platforms, enabling seamless collaboration and data sharing across systems. Explore integration options with tools like:

  • IT operations management (ITOM) solutions for better infrastructure visibility
  • Customer relationship management (CRM) platforms for improved customer support
  • Collaboration tools, such as Slack and Microsoft Teams, for enhanced communication

Stay Updated with ServiceNow Releases

ServiceNow releases regular updates, introducing new features, enhancements, and bug fixes. Keep up-to-date with the latest releases to take advantage of these improvements and maintain your platform’s efficiency.

  • Review release notes to learn about new features and enhancements
  • Test new functionalities in a non-production environment
  • Plan and execute upgrade activities to minimize downtime

Invest in Training and Certification

To fully harness the power of ServiceNow, invest in ongoing training and certification for your team. This ensures that your staff stays current with the latest features, best practices, and industry trends.

  • Encourage team members to pursue ServiceNow certifications
  • Encourage team members to pursue ServiceNow certifications
  • Attend webinars, workshops, and training sessions to stay informed
  • Join online forums and communities to share knowledge and learn from peers

Foster Collaboration and Knowledge Sharing

ServiceNow’s built-in knowledge management capabilities make it easier for teams to collaborate and share information. Establish a culture of knowledge sharing to:

  • Improve cross-functional communication
  • Reduce duplicate efforts and knowledge silos
  • Enhance team efficiency and effectiveness

Monitor and Optimize Platform Performance

Regularly monitor your ServiceNow platform’s performance to identify potential bottlenecks and ensure optimal system efficiency. Some strategies for maintaining high performance include:

  • Periodically review and optimize system configurations
  • Implement a robust data archiving strategy to reduce database size
  • Monitor system logs to identify and address performance issues

Seek Expert Assistance

If your organization requires advanced customizations, integrations, or support, consider partnering with a ServiceNow expert. This can help you:

  • Accelerate implementation timelines
  • Avoid common pitfalls and ensure best practices are followed
  • Maximize the return on investment (ROI) of your ServiceNow platform


Mastering ServiceNow is an ongoing process that requires continuous learning, adaptation, and optimization. By following these tips and tricks and joining the best course for ServiceNow Training in Delhi, you can maximize your platform’s efficiency and fully leverage its capabilities to drive business success. Remember, staying informed and proactive in managing your ServiceNow environment will ultimately lead to better IT service management and a more productive organization.

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